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Customers' most common use cases

Document goals​

  • The purpose of this document is to provide an overview of the most commonly used use cases — as used by our customers — without discussing technical implementation.
  • We provide examples of how to combine these "atomic" use cases to build workflows that solve real problems.

(Atomic) Use Cases Provided by MW APIs​

This section presents all the "atomic" use cases available through your APIs and WebHooks.

info

All our API documentation is available here: https://docs.mobility-work.com/

Spare part​

  • Form your IT to MW
    • Create spare part
    • Update spare part
    • Update stock
    • Create storage location
    • Relocate spare part
  • From MW to your IT
    • Be notified of all stock event (consumption, under/out min/max stock zero stock)
    • Be notified each time a spare part was consumed

Equipment​

  • From your IT to MW
    • Create equipment
    • Update equipment

Task​

  • From your IT to MW
    • Search task
    • Schedule task
    • Schedule maintenance plan task
      • (Only maintenance API plan)
  • From MW to your IT
    • Be notified of all task status change
    • Be notified of all activité add

Flow exemples​

This section provides some examples that you can implement using your APIs and WebHooks.

note

Before modeling a flow, the main question is to define which system is the data master — your ERP or Mobility Work (MW).

Depending on whether you choose your ERP or MW as the master, the choice between using APIs or WebHooks will differ, and therefore the flow will also differ.

Task Flow​

  • ERP → MW : schedule task
  • MW → ERP : be notified of all task status change
  • MW → ERP : be notified when a new activity was added
  • MW → ERP : task was close (finish)

Integrate task to your dashboard​

  • Your IT system → MW : search task list (search criterias)
  • Your IT system show task widget on your dashboard

Stock management (spare part)​

  • ERP → MW (each days) : update spare parts stock
  • MW → ERP (real time) : Be notified each time a spare part was consumed
  • MW → ERP (Trigger/Real time) : Be notified when a spare part is under minimum stock

Storage location (spare part)​

  • ERP → MW : bulk spare part location
    • (relocate a part of your spare part)

“Synchronize” Tickets from production to Mobility Work Tasks​

PTS : Production Ticket Software

  • User → PTS : write à ticket
  • PTS → MW : schedule a new task
  • MW → PTS (real time) Send status task change
  • MW → PTS (real time) Send task was close

Show tasks list on a dashboard system​

YDS : Your Dashboard System

  • YDS → MW : get me all tasks list (with criteria's)
    • ex : all late tasks this weak
    • ex : a team task list for today, 3 days to become…
    • ex : all late ask for critical equipments
  • YDS : show widget(s) with specify task list

References​